Privacy Policy

Last Updated: October 2025

ClientPro (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the personal data you provide when using our website and related services.

1. Information We Collect

We collect only the information that is necessary to provide our services and support your inquiries. The data we collect includes:

  • Name

  • Phone Number

In addition, we may automatically collect certain information through cookies and tracking technologies, such as:

  • IP address, browser type, and device information

  • Usage patterns on our website

  • Data collected through third-party analytics and advertising tools (e.g., Google Analytics, Meta Pixel, Microsoft Clarity, Google Ads)

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To contact you regarding inquiries or service registration

  • To process and confirm your TOEFL ITP® test registration

  • To provide customer service and support

  • To improve our website, services, and user experience

  • To analyze traffic and user behavior via analytics tools

  • To run marketing or remarketing campaigns through Google Ads or other advertising platforms

3. Data Processing and Controller

All personal data collected through the ClientPro website is processed and managed by Impacta.id, acting as the data controller on behalf of ClientPro.

Impacta.id is responsible for ensuring that your personal data is handled securely and in accordance with applicable data protection laws.

Address: Jln. Bengawan Solo No 99, Ds. Pelem, Kec. Pare, Kab. Kediri, Indonesia
 Customer Service (WhatsApp): +62 895 1844 9311

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze user behavior, and improve our marketing performance. These include:

  • Google Analytics – to measure and analyze website traffic

  • Meta Pixel (Facebook Pixel) – to track conversions and optimize advertising

  • Microsoft Clarity – to understand user interaction patterns

  • Google Ads – to deliver relevant ads based on your interests

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Data Sharing and Disclosure

We do not sell or trade your personal data. However, we may share your information with trusted third parties, only when necessary to:

  • Deliver and manage the TOEFL ITP® test registration process

  • Analyze website and advertising performance

  • Comply with legal obligations or law enforcement requests

These third parties are required to process data securely and in accordance with our instructions.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

When data is no longer needed, it will be securely deleted or anonymized.

7. Data Security

We apply reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
 While we strive to maintain a high level of security, please note that no online transmission or storage system is completely secure.

8. Your Rights

You have the right to:

  • Access and request a copy of your personal data

  • Request correction or deletion of your data

  • Withdraw consent for data processing

  • Object to the use of your data for marketing purposes

If you wish to exercise these rights or have questions about your data, please contact us via WhatsApp at +62 895 1844 9311.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those external websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a new “Last Updated” date.

11. About Our TOEFL ITP® Service

ClientPro provides official TOEFL ITP® English testing services in collaboration with TEXAS English Course and Training Center, an authorized partner of the Indonesian International Education Foundation (IIEF) — the sole license holder of ETS (Educational Testing Service) in Indonesia.

Through this partnership, participants can take official TOEFL ITP® tests recognized both nationally and internationally.